Effective Date: November 1, 2025

1. Introduction

Welcome to www.wastecarrierslicenceonline.co.uk/ (referred to as "we," "us," or "our"). We are committed to protecting the privacy and security of the personal data of our users. This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you use our website and our services, which involve reviewing and forwarding applications for Waste Carrier Licenses.

2. Who We Are – Data Controller Information

The data controller responsible for your personal data under this Privacy Policy is:

wastecarrierslicenceonline.co.uk

Email: support@wastecarrierslicenceonline.co.uk

We operate in compliance with the following key data protection regulations:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018
• The Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) regarding cookies and electronic marketing.

3. The Personal Data We Collect

We collect various types of personal data to provide and improve our services. This may include:

• Identity Data: Name, business name, company registration number (if applicable).
• Contact Data: Trading address, registered address, email address, telephone number.
• Application Data: Information pertaining to your waste activities, type of waste handled, vehicle details (if applicable), and any other data required for the Waste Carrier Licence application.
• Financial Data: Payment information (processed securely by third-party payment processors; we do not store full payment card details).
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website and services, including navigation paths, service preferences, and interaction patterns.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

4. How and Why, We Collect Your Data – Lawful Bases for Processing

We collect data directly from you when you provide it to us, and indirectly through website technologies like cookies. We process your personal data under the following lawful bases as defined by UK GDPR:

• Performance of a Contract: To review, prepare, and forward your Waste Carrier Licence application and to provide you with updates and support related to your application.
  • Legitimate Interests:
  • For the prevention and detection of fraud and other criminal activity.
  • To improve our services, website, customer experience, and operational efficiency.
  • For internal administrative purposes, such as record keeping and data analysis.
  • To protect our legal rights and interests, and to enforce our terms and conditions.
• Legal Obligation: To comply with legal requirements, such as maintaining records for tax and regulatory purposes, or responding to lawful requests from public authorities.
• Consent:
  • For sending you marketing communications about our services, where required. You have the right to withdraw this consent at any time.
  • For the use of certain non-essential cookies on our website. You can manage your cookie preferences.

5. How We Use Your Data

We use the information we collect for the following purposes:

• To process and facilitate your Waste Carrier Licence application, including review, preparation, and submission to the Environment Agency.
• To communicate with you regarding your application, including requesting missing information, providing status updates, and offering customer support.
• To manage our relationship with you, which includes notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To make suggestions and recommendations to you about services that may be of interest.

6. Sharing Your Personal Data

We may share your personal data with the following categories of recipients:

• The Environment Agency: As necessary to forward your Waste Carrier Licence application.
• Payment Processors: To securely process your payments. We use reputable third-party payment gateways (e.g., Stripe, PayPal) that are PCI DSS compliant. We do not store your full payment card details.
• Fraud Prevention Partners: To help prevent and detect fraudulent activities.
• Website Analytics Providers: Such as Google Analytics, to understand website usage and improve our services. Data is typically aggregated and anonymized where possible.
• IT and System Administration Service Providers: To support our IT infrastructure and ensure the security and functionality of our services.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulators and Other Authorities: Who require reporting of processing activities in certain circumstances.
• In the Event of a Business Sale or Merger: We may share your personal data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We never sell, rent, or lease customer data to third parties for their independent use.

7. International Transfers

In some instances, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) and the UK. For example, some of our service providers may operate outside these regions. When we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or the UK government.
• Where we use certain service providers, we may use specific contracts approved by the European Commission or the UK government which give personal data the same protection it has in the UK/EEA.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK/EEA.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Our data retention periods include:

• Application Data: Up to 6 years after the completion of the service, to comply with legal and regulatory record-keeping obligations (e.g., HMRC requirements).
• Support Queries & Communication Records: Up to 24 months from the last interaction, to allow us to handle follow-up queries and improve our customer service.
• Cookie and Analytics Data: Between 30 days and 14 months, depending on the specific service and cookie type, as configured by our analytics providers.
• Marketing Consent Records: Until you withdraw your consent or for a reasonable period thereafter, to ensure we honour your preferences.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your Legal Rights

Under data protection law, you have specific rights regarding your personal data. These include:

• The Right to Access: Request a copy of the personal data we hold about you.
• The Right to Rectification: Request correction of any inaccurate or incomplete data we hold about you.
• The Right to Erasure (the "Right to be Forgotten"): Request the deletion of your personal data in certain circumstances.
• The Right to Restrict Processing: Request us to suspend the processing of your personal data in certain circumstances.
• The Right to Object to Processing: Object to our processing of your personal data in certain circumstances (e.g., for direct marketing).
• The Right to Data Portability: Request a transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.
• The Right to Withdraw Consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us at support@wastecarrierslicenceonline.co.uk. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, ensure site functionality, and understand how our site is used.

• Essential Cookies: These are strictly necessary for the operation of our website, enabling core functionalities like secure login and service access. Without these, our website may not function correctly.
• Analytics Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Marketing/Advertising Cookies: These record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You have control over cookies. You can manage your cookie preferences through your browser settings to refuse some or all cookies. Please note that disabling essential cookies may impact the functionality of our website. For more detailed information on the cookies we use and your choices regarding them, please refer to our dedicated Cookie Policy.

11. Data Security Measures

We have implemented robust security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include:

• SSL Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) encryption.
• Secure Servers: Our servers are housed in secure data centres with physical and environmental controls.
• Access Controls: Access to your personal data is restricted to employees, agents, contractors, and other third parties on a need-to-know basis, and they are subject to strict contractual confidentiality obligations.
• Internal Protocols: We have established internal policies and procedures for data handling, incident response, and regular security audits.
• Data Minimisation: We only collect and process data that is necessary for our stated purposes.
• Regular Backups: Data is regularly backed up to prevent loss.

Despite these measures, no system is entirely foolproof. While we strive to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach, we have procedures in place to address it promptly, including notifying you and relevant regulatory authorities where we are legally required to do so.

12. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

13. Children's Privacy

Our website and services are not intended for children under the age of 18, and we do not knowingly collect data relating to children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes we make will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

15. Hyperlink to Service Explanation

For detailed information on the nature of our service, including our role in the Waste Carrier Licence application process, please visit: www.wastecarrierslicenceonline.co.uk/about-our-service

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact our Data Protection Point of

Contact at:

Email: support@wastecarrierslicenceonline.co.uk